Tech Support Categories
1. Hotel Guests
- WiFi Connectivity Issues: Guests may have trouble connecting to the hotel’s WiFi network or experience slow speeds, especially during peak times.
- TV and In-Room Entertainment Problems: Guests could encounter issues with in-room entertainment, such as difficulties accessing streaming options (like Chromecast), changing channels, or operating the TV.
- Phone Malfunctions: A guest’s room phone may not work, preventing them from calling the front desk or ordering room service.
2. Front Desk and Hotel Staff
- Guest WiFi Troubleshooting: Staff may call tech support on behalf of a guest who is struggling to connect to WiFi, requiring quick, over-the-phone troubleshooting to restore service.
- System Connectivity Issues: Hotel staff may experience internet outages impacting front desk systems, such as reservation software, credit card processing, or POS (point of sale) systems.
- Security System Alerts: If the property’s video surveillance or security system malfunctions, hotel staff may need immediate assistance to resolve the issue and ensure continued safety.
- Audio/Visual Issues in Meeting Rooms: Staff may need help troubleshooting audio-visual equipment, such as projectors or sound systems in conference rooms, when preparing for events or guest presentations.
3. Hotel Management
- Remote Network Monitoring Alerts: Management may receive alerts or notice degraded network performance and contact support to investigate and resolve underlying connectivity or hardware issues.
- On-Site Maintenance Requests: Management might request on-site tech support to handle larger or recurring issues with network infrastructure, phone systems, or in-room entertainment setups that can’t be resolved remotely.
- System Upgrades and Hardware Troubleshooting: Management might need support with hardware upgrades or troubleshooting of systems such as PBX phone systems, HDTV installations, or audio systems across the property.
4. General Inquiries
Company Contact
Parity Technology Solutions
Headquarters
5110 Lancaster Street
Harrisburg, PA 17111, USA
Tel: 866-586-5872
Fax: 717-540-5673
info@paritysolutions.com
1660 Norman Drive
Atlanta, GA 30349, USA
Tel: 866-586-5872
Fax: 717-540-5673
5700 Explorer Drive, Suite 106
Mississauga ON L4W0C6, Canada
Tel: 866-586-5872
Fax: 717-540-5673
1005 Pinnacle Business Park,
Corporate Road, Prahladangar
Ahmedabad 380015, India
HotSpot International
Ibsen #15, Despacho 701
Colonia Polanco, Ciudad de México, 11560 Mexico
Tel: +52-55-8660-2600
sales@hotspotinternational.com
Carr. Transpeninsular KM 31.5
Plaza Los Portales Local 17, 23407
San José del Cabom B.C.S., Mexico
Tel: +52-624-172-6689
Lateral Carr. Cancun-Tulum
SM 15, M3, L15, 77580
Puerto Morelos, Q.Roo., Mexico
+52-998-251-2799
Send A Message
Address
5700 Explorer Drive, Suite 106 Mississauga ON L4W0C6, Canada
